Our box :What kind of sweets do I receive in my box?
You can expect to receive snacks from candy to cookies to chocolate and more. We include all types of sweets in our box with the exception of drinks.
How long are your subscription plans?
We offer Month-to-Month subscription plans, as well as 1- month or 3-Month and Gift Subscription plans.
I just placed an order. How do I know what sweets will be in my box?
Sweets you will receive in your box will remain a secret until you receive the box. But don't worry, your box will include QR code and you need just scan it .When we link will be open you can find the names of all the sweets inside of your box. Also you can learn more information about your box, from What's inside your box page.
Can I subscribe to Candy box if I have allergies?
If you have allergies, we recommend against subscribing at the moment, as some of sweets in the boxes contain common allergens such as wheat milk etc.
Orders :What are your accepted payment methods?
Our main method PayPayl. But if you don't have there account we also accept Visa, Mastercard credit cards and debit cards payment.
When to expect a delivery?
Our boxes are shipped between the 1th and 7th of each month and it should take about 10 - 30 days to arrive to your home.
Where is my Candy box?
Our boxes are shipped between the 1th-7th of each month. If it's the end of the month and you haven't received a box, it most likely is still in transit. Most subscribers receive their snack boxes by mid month to around the 20th.
What is your policy on refunds?
We offer a full refund on boxes that were lost during delivery. If you have any questions or concerns, don't hesitate to contact us at email@example.com . We'll take care of you!
How do I change my billing information?
You can change your billing information by sending it on our email firstname.lastname@example.org.
Can I pause my subscription?
Yes you can. You can pause your subscription by sending the information on our email email@example.com.
Shipping:Do you ship worldwide?
Yes we do! And it's FREE option! All prices already include shipping chargers.
How often do I receive a delivery of Candy box?
We send out boxes between the 1th-7th every month. If you will subscribe on several months plan you will recive we box every month. We don't forget about you!
How long does shipping take?
International packages are sent via Russian Post Air Mail and the estimated transit time varies from 10-30 days.
When your box is shipped, we will send you a tracking number so you track your package on this website http://www.russianpost.ru/tracking20/English.htm